Customer Service

Shipping & Delivery
Courier will be quoted on if the weight of the order is over 10kg, therewise shipping will be delivered by the SA Post Office or via our nominated Courier company. Delivery times are estimates. We will supply a tracking number when orders are shipped. Shipping Insurance can be requested and is at your own cost. You may use your own courier by prior arrangement.
Privacy & Security
You information will remain private and will only be used for purposes of communicate and transactions. We will take all reasonable precautions in protecting your details. We do not store any credit card information.
Returns & Replacements
Our policy for returns is a strict no returns policy. You can request that we test the good prior to shipping.
Ordering is via our website cart system, orders maybe be placed by fax and/or email. Stock avialability will only be determined at the time of order.
Payment, Pricing & Promotions
We reserve the right to change pricing and stock avialability at any time without notification, all promotions are subject to change and be withdrawn at anytime. Payment maybe affected by bank transfer and/or via credit card payment (PayPal)
Viewing Orders
If you have registered as a client os you may view your account and orders via the member control panel links (My Account).
Updating Account Information
You may update your account information via the member control panel links (My Account).
Country Specific Import Regulations
All of's laser products are legal to import into South Africa. All of's laser products for sale into the South Africa are certified compliant with FDA regulations, unless they are O.E.M. components in which case they are exempt from these regulations, and as such, all of's products are legal for import into the South Africa. customer, as the importer, is responsible for abiding by the import regulations of the country into which the products are being shipped. does not maintain up to date records of all import regulations and cannot be held responsible for any consequences resulting from shipping products outside of South Africa.